South Deep privacy policy

Our contact details

Our full contact details can be viewed here.
South Deep and South Deep Lights are trading names of South Deep.

The type of personal information we collect

We currently collect and process the following information:

• Your name and
• Your contact and billing details such as address, phone number and email address.

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for one of the following reasons:

• To fulfil an order for our products and/or
• To fulfil an enquiry about our products.

We use the information that you have given us to:

• Respond to your enquiry for further information and/or provide pictures via email or phone.
• Prepare an invoice and other associated paperwork connected to the purchase.
• Deliver our product to you.

We may share this information with:

• Our delivery company.
• Our accountants.
• Our banking company.

We will only share information with these third parties as part of our normal business operations as outlined below:

1. If requested by you.
2. To fulfil your enquiry and/or provision of products.
3. To appear on documentation relating to your enquiry and provision of products as part of our business process.

Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is:
(a) We have a contractual obligation.

Your information will never be sold to a third party and we do not compile information or data for that purpose.

How we store your personal information

Your information is securely stored on our local host database. We keep details of your name together with the contact details listed above for 6 years. The data is then deleted from the database.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at South Deep LLP (contact details above) if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at South Deep LLP (contact details above). You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

• Information Commissioner’s Office
• Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://ico.org.uk